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Help Center
SHIPPING
At Handsome Dans we have 3 shipping partners and we select the courier that's best in your area to speed things up a little. W All of our shipments are fully tracked and insured. Please note, the tracking information you are provided allows for a safe space or trusted neighbour to be selected should you not be present to accept delivery.
Shipping TimesUK: 1 - 5 Business Days ( Average Delivery Time 3 Days )EU: 5 - 8 Business Days ( Average Delivery Time 7 Days )US: 7 - 9 Business Days ( Average Delivery Time 8 Days )
Handling Time:0-5 business days.
UK & Ireland
Orders Can Take a Full 10 Working Days To Arrive After it Has Been Shipped, Due to Brexit, Ireland to the UK Orders Can have delays beyond our control. In some cases we may switch courier to speed up delivery times
TRACKING
Go to the courier Website that matches your tracking number and search. If The tracking information is not updating please allow 10 working days to pass from the day you ordered before contacting us. It can take this long and it completely normal if there is no updates on tracking before this.
- Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking information.
- We do not accept any cancellation when order has shipped out.
- For delivering successfully, we suggest you leave your mobile number for tracking updates via text.
- Should you have any other questions, please Contact Us
- All shipping & delivery lead times are estimated by business days.
Global Shipping Partners
Currently We Accept the Following Payment Methods
Post Brexit Shipping times will vary. Our handing time is 1-5 days from the time of order. We aim to get all orders delivered within 48 hours but it can take up to 10 working days depending on where you live. Please allow this time before contacting us
The Current Average Shipping Time For UK Customers is 3 Days
If tracking is not updating, please allow the courier some time to scan. We can not investigate until 10 working days has past. Should the tracking information fail to update after 10 working days, please contact us with the subject line "Tracking Update".
Start your return or exchange through our Returns Centre. You will need your order number and the email address, postcode or phone number used for the order.
Return window and condition
Return requests must be submitted within 35 days of delivery. Items must be unworn, unused and returned with their original tags and packaging. Trying an item on to check the size and fit is fine. Items returned worn, damaged, altered or otherwise unsuitable for resale may be refused and returned to you.
Free exchanges
UK exchanges are free. You can exchange the same item for another size or colour, or use Shop Now to choose a different item. A discounted item is credited at its full standard price for an exchange, so you only pay when you choose a genuinely different item that is more expensive. Eligible exchanges also receive 10% extra exchange credit.
Your exchange is created as a separate order and held until the Evri return tracking shows the parcel as delivered.
Refund returns
Refund returns use a £4.95 Evri return label, paid for in the Returns Centre. The return request and label are approved after payment, but the refund itself is not automatic. Our team will inspect the returned item before issuing any refund to the original payment method. We do not offer store credit.
Faulty, damaged or incorrect items
If your item is faulty, damaged, the wrong item, the wrong colour or the wrong size, select the relevant reason in the Returns Centre and upload clear photos. These requests require staff approval and, once approved, the return label is free.
Cancellations
Please contact us as soon as possible if you need to cancel an order. Orders are processed quickly, so if dispatch has already begun you may need to wait for delivery and return the item.
Questions
Email returns@handsomedans.co.uk. Do not send a parcel to an address unless it appears on your approved return label. Nothing in this policy affects your statutory rights.
Go to our Returns Centre within 35 days of receiving your order.
- Enter your order number and verify your order using the email address, postcode or phone number used at checkout.
- Select the item(s) and choose your reason.
- Choose a free exchange or a refund to your original payment method.
- Refund returns use a £4.95 Evri label, paid in the portal. Exchanges are free.
- For faulty, damaged or incorrect items, upload clear photos. These requests are reviewed by our team and the approved label is free.
Print the Evri label, attach it securely and take the parcel to an Evri drop-off point. Do not send a parcel to an address unless it appears on your approved return label.
- To cancel your order, we must hear from you with 6 hours of ordering on the day of ordering. It's worth noting that we are really quick at packing and processing your order, that's something we're really proud of, but it means we are not able to make any amendments to your order after the day of ordering. Any orders that have already been packed or shipped cannot be cancelled. They can be returned though once they arrive
We will not issue a refund if the courier has stated that they haved delivered something and tracking can be verified. In some instances we may resend the package after an investigation has been completed and a lost parcel can be confirmed by the courier
- Each product has its own individual size guide with measuring instructions to help ensure you get the right fit 1st time round
We are UK owned business and based in Northern Ireland. We have 3 dispatch locations. We ship mainly from Northern Ireland though in some circumstances we may use our Holland and China warehouses to fulfill. Depending on stock we may ship from any of these locations. We use express shipping services and Eexpect shipping to take around 10 working days to arrive depending on the dispatch location.
While most of our orders do arrive in under 48 hours it may take longer if we use stock from another location. Tracking provided will help you track accurately.
If an order has been shipped it can not be cancelled. You will need to wait until it arrives then use the automatic return centre.
Shipping is tyically £3.95 but may vary based on locaction. If you spend more than £65 then shipping is FREE
When this promotion is active you simply need to add items to your basket. The more you add the more you save. The discount amount is random and it unlocks at minimum spend of £50
- In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by 256-bit SSL Encryption Technology. We also have Apple Pay, Amazon Pay, Paypal, and Google Pay which have their own levels of security
- We are Based in the Northern Ireland and ship from several locactions around Europe based on delivery time frames, we pick the depot closest to the order, if it does not have stock we then ship from the next closest location
- We use a varierty of materials in all of our Jackets, it states what kind of material we use in each description. Most of our PU leather range is Vegan friendly, Look for the PU tag. Please contact us if you have any questions about an item or its material
We do not sell Genuine Leather or Fur!
To help you pick the jacket for the time of year and season we have a warmth rating listed in each jacket. Please look out for symbol to help when selection the perfect jacket.