Return window: Return requests must be submitted within 35 days of receiving your order.

Start a return or exchange through our Returns Centre. You will need your order number and the email address, postcode or phone number used for the order.

Return conditions

• Items must be unworn, unused and in their original condition.
• Original tags and packaging must be included.
• You may try an item on to check its size and fit.
• Items returned worn, damaged, altered or otherwise unsuitable for resale may be refused and returned to you.

Free exchanges

UK exchanges are free. You may exchange the same item for another size or colour, or use Shop Now to choose a different item.

For exchanges, a discounted item is credited at its full standard price. You will only be charged when you select a genuinely different item that is more expensive. Eligible exchanges also receive 10% extra exchange credit.

An exchange is created as a separate order and held until the Evri return tracking shows the parcel as delivered.

Refund returns

A refund return uses a £4.95 Evri return label, paid for through the Returns Centre. Once the label charge is paid, the return request and printable label are approved automatically.

Refunds are never processed automatically. Our team will inspect the returned item first and, if accepted, issue the refund to the original payment method. We do not offer store credit.

Faulty, damaged or incorrect items

If your item is faulty, damaged, the wrong item, the wrong colour or the wrong size, choose the relevant reason in the Returns Centre and upload clear photos. These requests require staff approval. Once approved, the Evri return label is free.

Non-returnable items

For hygiene and safety reasons, certain items may not be eligible for return unless faulty. The Returns Centre will confirm item eligibility before a request is submitted.

Refund timing

We will notify you after your return has been inspected. Once approved, please allow your bank or payment provider additional time to display the refund.

Cancellations

Please contact us as soon as possible if you need to cancel an order. Orders are processed quickly, so if dispatch has already begun you may need to wait for delivery and return the item.

Return address

Do not send a parcel to an address unless it appears on your approved return label. Approved returns are routed to Handsome Dans Returns, Unit 15 Milltown Business Park, 90 Milltown Road, Donaghcloney, Craigavon, BT66 7NF.

Questions

Email returns@handsomedans.co.uk. Nothing in this policy affects your statutory rights.