FAQ

Covid-19

We continue to operate as normal but delays can occur

Where are you located?

• We are located in the united kingdom & ship from Ireland Daily

• We Accept all major credit cards and PayPal

Buy 3 get 1 Free? ACTIVE

• To activate this promotion simply add 4 items to the cart/basket. During checking out the cheapest item will be automatically free. To clarify. 3 Items are paid for to activate a 4th for free.

Dan's Double Discount? CURRENTLY NOT RUNNING

• Active on all items worth £50 or more. Discount is random and ranges between 10% & 30% off and is revealed at checkout

How secure is my online order?

• In order to offer you a safe and enjoyable shopping experience, your credit card details are protected by 256-bit SSL Encryption Technology. We also offer paypal for extra security.

I order 3 days ago, Where is my order?

Shipping times will vary. Our handing time is 2 - 5 days from the time of order. We aim to get all orders delivered within 48 hours but it can take up to 8 working days. Please allow this time before contacting us

Why is my Royal Mail Tracking Not Updating?

Seeing a page that looks like this?

• Explained - We ship from Ireland so we use a local service in ireland to send to our UK customers. If you see this page it does not mean we have not shipped. It will be waiting on Royal Mail to Recieve. Once they scan it the tracking information will begin to work as normal. Rest assured it will have been shipped if you have recieved a tracking number. Royal Mail is currently suffering due to the pandemic and posage delays can happen. If it has been shipped with yodel then tracking will update normally 

Can I use several discount codes in one order?

• Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Is there a Size Guide on jackets? 

• Our Sizes Are Typical for UK Average Sizing. In all of our products there is individual sizing guides 

 

How do I change or cancel my order? 

• To cancel your order, we must hear from you with 6 hours of ordering on the day of ordering. It's worth noting that we are really quick at packing and processing your order. That's something we're really proud of, but it means we are not able to make any amendments to your order after the day of ordering. Any orders that have already been packed or shipped cannot be cancelled. They can be returned though once they arrive

How much is shipping?

• Free When you spend £60 or more

Can i Exchange for a different size?

• Yes, And its FREE for UK customers. Open the Return Centre HERE  

This is for exchanges only! Please vist the link below to return for a refund

Can i return for a refund? 

• Yes! If the jacket is unworn and its original packaging you can Return at your own cost in our Returns Centre HERE  

Do you ship internationally?

• yes we provide international shipping

• When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

Is there s a size guide?

• Each product has a size chart. Sizes are UK regular sizes. This also applies to North America. Choose your size as you would normally. There is no need to size up or down 

​Returns Policy?

• We have an Extended 45 day refund guarantee to combat Covid-19 related delays. If you don't like the item you can send it back to us for a full refund or exchange. We only provide free returns for exchange items only!!!

Materials?

• We use a varierty of materials in all of our Jackets, it states what kind of leather or wools we use in each description. Most of our leather range is Vegan friendly, Look for the PU tag. Please contact us if you have any questions about an item